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Home > Terms and Conditions
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ORDERING ASSISTANCE
If you need any help at all, please contact any of our galleries. A
sales associate can answer your questions and assist you with your
order. Click for a list of Gallery Locations.
OUR GUARANTEE
All sculptures purchased from our virtual gallery may be returned for a
full refund of the purchase price (shipping and delivery charges
excluded), provided the work is in its original condition, and is
received within 30 days from the date it was delivered to you.
Returns:
You may return the sculpture for any reason. We will even be happy to
do a personal search for other more suitable works for you at your
request.
Color of Stone:
We hand pick each sculpture featured on our web site, and take great
care to photograph the sculpture as accurately as possible. However,
due to the nature of the web, we cannot guarantee that the stone color
will be perfectly reproduced by your computer. If you are not happy
with the sculpture when you receive it, just return it in its original
condition within 30 days for a full refund of the purchase price
(shipping and delivery charges excluded).
All sculpture purchases are covered by Our Guarantee.
Each sculpture is one of a kind. Our web site is updated frequently and
every attempt is made to promptly remove sculptures from our web page
when sold. Also, in your package, you will receive more detailed
printed information about each sculpture, as well as a biography of the
artist (if available).
SHIPPING INFORMATION
We ship worldwide. Contact a gallery
for worldwide shipping quotes or shipping to Alaska and Hawaii. Because
each country has it's own unique import regulations, the customer is
responsible for any applicable duties, taxes or fees that may be
incurred at the time of import into their respective countries.
Your order will ship within 7 days. We ship your order as soon as the
funds are cleared into our bank account. Please allow up to another 7
days transit time.
The shopping cart is calibrated to calculate shipping on UPS ground
shipments within the continental United States. For quotes on any other
type of shipping, please contact a gallery for assistance.
EXCHANGE POLICY
All sales are final. However, we would love to continue to have you as part of our family of
collectors. If an item must be returned please read the conditions below. The original invoice must
accompany all returns. We will issue you a Gallery Credit in the amount of the original purchase
price. We do not refund shipping or labor costs. Gallery Credits will not be replaced if lost or stolen.
For Jewelry Returns, as long as the item is returned within 10 days from receipt of goods,
based on inspection and in "perfect, unaltered and unused condition" (defined below) we will
accept the return and issue a refund in the form of a Gallery Credit.
Jewelry purchases made through the shopping cart system may not be
returned to any gallery location and may only be returned by calling
Spirit of Pearl Returns for approval at 707-939-2975.
Our definition of "perfect, unaltered and unused condition" is:
Any item being returned must be:
- - - Without showing signs of wear or damage in any way
- - - Without having been engraved, altered, resized, etc.
- - - A stock item and not a special or custom order
For Sculpture Returns, as long as the item is returned in perfect
condition within 30 days of the
ship or purchase date, we will accept the return and issue a refund in
the form of a Gallery Credit.
Not applicable to special orders, custom work, shipping/handling, or
labor charges.
For all other Artwork, as long as the item is returned in perfect
condition within 10 days of the recipt of goods, we will accept the
return and issue a refund in the form of a Gallery Credit.
Not applicable to special orders, custom work, shipping/handling, or labor charges.
For Sale items, for items marked "On Sale", the sale is final. No refunds or returns.
PRIVACY POLICY
Our privacy policy is short and simple because we have your best interests in mind. Your privacy is important to us.
- - - Your personal information is never shown to third parties. Any
information you provide to us stays with us, it is never given out to
other companies or organizations.
- - - We will use your email address to contact you with special promotions, invitations, news and updates.
- - - At any time, if you wish to be completely removed from our email list, simply send an email to our webmaster with "Unsubscribe" in the subject line.
If you have any questions about this policy or anything else pertaining to spiritsinstone.com, please feel free to contact our webmaster.
SHOPPING SECURITY
You can shop at spiritsinstone.com and spiritofpearl.com
online with confidence. We have partnered with Authorize.Net, a leading
payment gateway since 1996, to offer safe and secure credit card and
electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of
sensitive customer information through the credit card processing
networks. The company adheres to strict industry standards for payment
processing, including:
- - - 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- - - Industry leading encryption hardware and software methods and security protocols to protect customer information.
- - - Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
spiritsinstone.com and spiritofpearl.com are registered with the Authorize.Net Verified Merchant Seal program. |
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